Your privacy is important to us.
The kind of personal information MOOD collects and how it is collected.
Personal information you provide.
We store the personal information you enter on the Website or give to MOOD in other ways. We obtain most personal information through the MOOD account registration process and updates to account details. You may provide information when you request or acquire a product or service from MOOD or its related bodies corporate, provide a product or service to MOOD, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with MOOD in person, by email, telephone or in writing (for example if you contact customer service or provide feedback).
The personal information that we collect on individuals may include, but is not limited to, your name, contact details (including email, home address and billing address), payment details and other personal information we collect in the course of a transaction or that you provide to us when you contact us.
We may use a feature of your browser called a cookie to assign your computer a 'User ID'. Cookies contain information by which MOOD can identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. MOOD may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising that MOOD believes may be of interest, based on that information. In some cases a web page might contain more than one cookie, the information gathered from these different cookies are used to build statistical and demographical information which does not identify you personally to advertisers and other third parties for marketing, promotional purposes.
To disable your cookies, please refer to the help menu within your Internet browser. However, cookies allow you to take full advantage of some of MOOD’s coolest features, and we recommend that you leave them turned on.
MOOD endeavours to collect personal information about an individual only from that individual. In some circumstances MOOD may obtain personal information from a third party.
MOOD may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.
How MOOD uses the information you provide.
MOOD may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. MOOD generally uses personal information to:
- Provide you with products or services you have requested.
- Personalise and customise your experiences on MOOD, including saving shopping cart information.
- Help MOOD manage and enhance its services.
- Communicate with you.
- Provide you with ongoing information about opportunities on MOOD in which MOOD believes you may be interested.
- Give you the opportunity from time to time to receive email and 'e-newsletters' from MOOD.
- In most cases where MOOD asks you to provide information about yourself, if you do not provide MOOD with that information, MOOD will not be able to provide you with the requested product or service.
Does MOOD share the information it receives about me?
Information about our customers is an important part of our business, and we are not in the business of selling it to others.
MOOD may disclose personal information to other companies in the MOOD family. Where such disclosure is made, the MOOD company may only use the personal information as set out above.
MOOD may also provide your information to:
third parties engaged by MOOD to perform functions on its behalf, such as processing credit card information, order fulfilment, mailouts, shipping, debt collection, marketing, research and advertising; and third parties authorised by you to receive information held by MOOD.
How secure is information about me?
MOOD protects the personal information MOOD holds from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, password access, secure servers and encryption of credit card transactions. MOOD uses Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Making a privacy complaint.
Updating personal information.
Seeking access to the personal information MOOD holds about you.
You have the right to seek access the personal information held about you and to advise MOOD of any inaccuracy. There are some exceptions to this right set out in the Privacy Act 1988. If you make an access request, MOOD will ask you to verify your identity and specify what information you require. MOOD may charge a fee to cover the costs of meeting your request.
MOOD Tea Society Account Holders can access the account information MOOD holds about them at any time via the Members Log In section on our Website.
How to contact MOOD.
If you have enquiries or wish to provide feedback about this policy, please mail to the Privacy Officer at:
Mood Privacy Officer,
1, Saunders St,